Our Service Promise
Stay-ready homes, support when you need it.
Maintenance
We are proactive in our approach to home and property maintenance.
Turnover services
We ensure your home is consistently and thoroughly cleaned.
Ownership
We empower owners to handle small fixes with provided supplies.
Support
Our responsive local service team is available for support 7 days a week.
How Pacaso supports your ownership experience
Owning a Pacaso gives you access to a turnkey property and a professionally managed home. You can expect your home to be beautifully furnished, stocked with household essentials and ready for a comfortable stay — every time you walk through the door.
Proactive maintenance
We take care of your home behind the scenes through a combination of recurring and preventive maintenance and on-the-spot inspections.
What we provide:
- Annual and semi-annual inspections of major systems and structures
- Long-term maintenance plans and scheduled replacement of life-limited items
- Semi-annual deep cleaning
- Ongoing seasonal and property maintenance
- Comprehensive inspection before each stay to identify and resolve any maintenance issues
Premium turnover services
When you arrive at your home, you should feel completely satisfied with the level of cleanliness and have the supplies you need for a relaxing stay.
What we provide:
- Thorough and consistent cleaning
- Completion of a comprehensive pre-arrival inspection before your stay (see our 50-point inspection checklist)
- Paper goods, laundry items, kitchen essentials and more (see all the home goods we stock for your convenience, plus 200+ amenities you'll find in every home)
Dedicated service
Your local Home Manager is your singular point of contact for issues or questions regarding the care of your home.
What we provide:
- Home-related support before and during your stay, 9 a.m. - 6 p.m. daily, via phone or text
- After-hours support from 6 - 11 p.m. through our Virtual Home Management team: 844-2PACASO (phone) or 415-840-8802 (text)
- Post-stay survey for additional feedback and suggestions
- Follow-up communications regarding the status of repairs, supply requests or other home-related issues
Not provided:
- Concierge or front desk services
Empowered ownership
We want your ownership experience to be as hassle-free as possible. When small issues arise, we’ve equipped you with the basics to take care of them easily.
What we provide:
- Easy-to-use instruction manuals for home devices (Wi-Fi router, smart home devices, appliances, etc.)
- Toolbox for basic repairs
- Extra batteries and lightbulbs for quick replacements
Responsive to your needs
Should any issues arise during your stay, contact your home manager via call or text, and they will work to resolve the situation as quickly as possible. We also welcome general feedback or suggestions, and we encourage you to leave comments on your post-stay owner survey.
We are continuously working to enhance the ownership experience for all Pacaso owners.