PACASO OWNERS

Your ownership guide

From your first stay to your fiftieth and beyond, we're here to support your ownership. We strive to offer responsive service, empower you with tools and information, and help you make the most of every moment at your Pacaso.

Kids in lounge chairs by residential pool.

What to bring

Front of Aspen Grove

Your Pacaso has all the essentials for a comfortable and relaxing stay. See the 200+ amenities we provide, and the supplies we stock for your convenience.

Our well-outfitted homes make packing a breeze. Apart from clothes, toiletries and groceries, here are a few additional items you might want during your stay:

  • Your personal locker padlock
  • Your favorite cooking condiments or dressings (we provide olive oil, assorted herbs and spices, salt and pepper, and ketchup/mustard/mayo)
  • Dog waste bags if you're bringing your pet
  • Pool shoes if your home has a pool or hot tub

Family-friendly amenities

Family playing boche ball

Our Kid-Approved Second Homes™ are equipped with everything kids and teens need to enjoy family time. No need to pack the bulky extras — from cribs and high chairs to games and more, we have you (and your kids) covered. 

Pool floaties? Smart TVs with streaming services? You bet! Get ready to make lasting memories.

SUPPORT WHEN YOU NEED IT

Your Home Manager

home manager on phone

Your Home Manager is your local, dedicated point of contact for any questions or issues regarding your home. They can be reached by phone or text, Monday - Friday.

After hours and weekends, our virtual team takes over! Virtual Home Managers are also available via phone or text, and they can address any issues that arise from 6 p.m. to 11 p.m. (your local Pacaso time). Phone: 844-2PACASO | Text: 415-840-8802

What to expect from our team

Your Home Manager supports you by:

  • Addressing urgent issues during your stay (e.g., HVAC failure)
  • Working to resolve non-emergency issues as quickly as possible (e.g., faulty ice maker)
  • Answering questions about home devices and equipment (e.g., Wi-Fi, pool settings)
  • Helping with the app and scheduling
  • Following up on post-stay survey responses and acting as a liaison between owners, Pacaso Property Management (or third-party partners) and Pacaso operations.

Your Home Manager is also a great local resource. They're happy to share tips and suggestions, but they do not provide services such as:

  • Making reservations
  • Childcare/nanny procurement
  • Event planning

EMPOWERED OWNERSHIP

Our Service Promise

Modern Kitchen

As a Pacaso owner, you can expect your home to be beautifully furnished, meticulously maintained, stocked with household essentials and ready for a comfortable stay — every time you walk through the door.

Owner requests

modern farmhouse exterior with pool

We welcome input from owners and review all home-related requests. Owner requests are considered with respect to:

  • Remaining budget for the LLC
  • The ongoing expenses associated with the request (if any)
  • Whether the request will materially change the look and/or functionality of the home

Requests will then be approved, denied or put to an owner vote. You can direct your requests or any questions about the approval process to your Home Manager.

Good neighbors

Walking the dog in the countryside

We want Pacaso ownership to be an enjoyable experience for everyone. By agreeing to our common-sense, respectful policies, all owners can feel assured that their home is being well cared for and they are being good neighbors in their second home communities.

Moving up or moving on

living room in Lake Tahoe

We hope you’ll love your Pacaso for years to come. But if it’s time to make a change, you have options. 

  • Pacaso Home Transfer Benefit: If your Pacaso isn’t a perfect fit, you can transfer ownership to another Pacaso within your first year. We make it easy — there’s no closing or transfer fee, and you can start using your new home right away.
  • Resale: If you decide to sell your ownership, our resale process is streamlined and simple. We have an active marketplace of interested buyers, so we can often facilitate a sale without even listing. We will also market your share broadly across Pacaso and other real estate sites.

Rewards for referrals

exterior of fairhaven

Pacaso owners are important partners in our long-term success. Our Referral Equity Program (REP) rewards owners with Pacaso stock and operating expense credits for closed buyer referrals.

Common questions

  • Does the Pacaso program management fee go up each year?

  • Can Pacaso raise monthly operating expenses?

  • What services are provided for Pacaso second home owners?

  • Who is responsible if something breaks?