Scheduling FAQs

Get your questions answered

• How much time will I have in my home each year?

  On average, owners stay at their homes 6-7 times per year, depending on their personal travel preferences. Ultimately, you decide what dates are most important to you, and your usage may vary from year to year.

• How do short-notice stays work?

  Short-notice stays give owners more flexibility to book time in their homes without having to plan far in advance. Open dates in the Pacaso app can be booked as short-notice stays 2-30 days ahead of your arrival date. Short-notice stays do not count toward an owner’s advance stay count (4 advance stays per share of ownership). (Note: For homes with unsold shares, the short-notice booking window is 2-7 days ahead of the arrival date.)

• How does the scheduling app work?

  The Pacaso app is powered by our SmartStay™ scheduling system. It’s easy to use and equitable for owners based on their number of shares owned. The app displays real-time availability and supports two types of owner stays: advance and short-notice.

  • Advance stays are made up to 24 months in advance, and each owner has access to an advance stay that falls on a special date (e.g., federal holidays or popular local events).
  • Short-notice stays are made 2 to 30 days in advance of arrival. (Note: For homes with unsold shares, the short-notice booking window is 2-7 days ahead of the arrival date.)

  Over time, the SmartStay system will learn each owner’s stay preferences and make suggestions for dates you may enjoy.

• Do owners have a priority rank order for scheduling?

  No, owners schedule their stays based on real-time availability; there is no set ranking order to select dates. This gives all owners equal access to dates important to them, regardless of when they purchased their home.

• How many advance stays can I schedule?

  Owners may hold up to four advance stays at a time per 1/8 share owned. Stays must be for a minimum of two nights. A stay with a duration of 2-7 nights counts as one advance stay, while a stay with a duration of 8-14 nights counts as 2 advance stays.

• How long are owner stays?

  The maximum length of a stay is based on shares owned. Owners of one share can enjoy a stay anywhere from 2 to 14 nights. A stay with a duration of 2-7 nights counts as one advance stay, while a stay with a duration of 8-14 nights counts as 2 advance stays. Owners of two shares have the option to book stays up to 28 nights. In off-season periods, owners also have the option to extend the length of their stay.

• Can I book back-to-back stays?

  No. To ensure ongoing access for all owners, the period between your arrival date and your prior departure must be equal to or greater than the number of nights of your last stay.

• What is a special date?

  Special dates include select U.S. federal holidays as well as popular local events. They vary for each region, but they are clearly marked with a blue dot in the scheduling calendar in the Pacaso app. Special date stays require a 3-night minimum.

• How many special dates can an owner hold?

  Owners may hold up to one special date stay at a time per share.

• What if I don’t get the special date I want?

  SmartStay is designed to be equitable, and each owner is guaranteed one special date per share. We recognize you may not always secure your first choice of a special date in a given year (e.g., Christmas), but our 24-month stay calendar gives you the opportunity to request the date in the future.

• How far ahead can I book a stay?

  Owners can book their home from 2 days to 24 months in advance of arrival. For example, if today is October 21, 2022, you can set dates for arrival beginning October 23, 2022, up to and including October 30, 2024.

• What if I need to cancel a stay that I've booked?

  We ask you to cancel any upcoming stays as soon as your plans change — at least 30 days before arrival. Early cancellations help us to maximize calendar time by opening these new dates to other owners to book. Cancellations made less than 30 days are only allowed twice over a 12-month period without penalty. On the third late cancellation, one available general stay will be frozen for a period of 30 days.

• Are all stay requests accepted? How am I notified of the status of my request?

  If a date is shown as available in the calendar, you can instantly secure the stay, and you will see your booked stay dates listed in the Upcoming tab under Stays in the Pacaso app.

• What time is arrival and departure for owners?

  Standard arrival and departure is noon, but owners can request earlier arrivals and later departures. All efforts will be made to accommodate your requests if the calendar and cleaning schedules permit. You will be notified if this is possible 48 hours prior to your arrival and/or departure.

• What is the role of the Home Manager?

  Every region has a dedicated Home Manager who supports owners with scheduling, home management, special requests and any other home-related issues.

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