Scheduling FAQs

Get your questions answered

• How much time will I have in my home each year?

  On average, owners stay at their homes 6-7 times per year, depending on their personal travel preferences. Ultimately, you decide what dates are most important to you, and your usage may vary from year to year.

• How do short-notice stays work?

  Short-notice stays give owners more flexibility to book time in their homes without having to plan far in advance. Open dates in the Pacaso app can be booked as short-notice stays 2-30 days ahead of your arrival date. Short-notice stays do not count toward an owner’s advance stay count (6 advance stays per share of ownership). (Note: For homes with unsold shares, the short-notice booking window is 2-7 days ahead of the arrival date.)

• How does the scheduling app work?

  The Pacaso app is powered by our SmartStay™ scheduling system. It’s easy to use and equitable for owners based on their number of shares owned. The app displays real-time availability and supports two types of owner stays: advance and short-notice.

  • Advance stays are made up to 24 months in advance, and each owner has access to an advance stay that falls on a special date (e.g., federal holidays or popular local events).
  • Short-notice stays are made 2 to 30 days in advance of arrival. (Note: For homes with unsold shares, the short-notice booking window is 2-7 days ahead of the arrival date.)

  Over time, the SmartStay system will learn each owner’s stay preferences and make suggestions for dates you may enjoy.

• Do owners have a priority rank order for scheduling?

  No, owners schedule their stays based on real-time availability; there is no set ranking order to select dates. This gives all owners equal access to dates important to them, regardless of when they purchased their home.

• How many advance stays can I schedule?

  Owners may hold up to six advance stays at a time per 1/8 share owned. Stays must be for a minimum of two nights, with longer stays using multiple advance stays. For example, 2–7 nights counts as one, 8–14 nights as two, 15–21 nights as three, and so on.

• How long are owner stays?

  The maximum length of a stay is based on the number of shares owned. Owners of one share can hold up to six advance stays at a time. A stay with a duration of 2–7 nights counts as one advance stay, while a stay with a duration of 8–14 nights counts as 2 advance stays and so on. Owners of multiple shares have additional flexibility, allowing for longer stays.

  Our scheduling rules offer even more flexibility—if dates are available, owners can use all six of their stays consecutively, with no set cap on total nights.

• Can I book back-to-back stays?

  To ensure ongoing access for all owners, the period between any two of your stays must be equal to 7-nights or more. However, in an effort to support splitting up longer stays for swapping, you can book two consecutive stays (1 night in between). These stays will be merged in the short notice window automatically if no swap has been confirmed.

• Can I swap stays with other owners?

  Yes, as an owner, you have two options for swapping stays:

  1. Swap within your home: You can swap stays with co-owners in your home using the Book tab in the app. If a co-owner has flexible dates, you can request to swap a stay — or part of a stay — with your own booked stay.
  2. Swap with other homes: You can browse and swap stays with owners of other homes via the Swap tab in the app. Access is based on availability and your share price threshold. You can request a swap for stays booked in homes valued up to $300K above your share price, offering your own stays in exchange.

• What is a special date?

  Special dates include select U.S. federal holidays as well as popular local events. They vary for each region, but they are clearly marked in the scheduling calendar in the Pacaso app. Special date stays require a 3-night minimum.

• How many special dates can an owner hold?

  Owners may hold up to one special date stay at a time per share.

• What if I don’t get the special date I want?

  SmartStay is designed to be equitable, and each owner is guaranteed one special date per share. We recognize you may not always secure your first choice of a special date in a given year (e.g., Christmas), but our 24-month stay calendar gives you the opportunity to request the date in the future.

• How far ahead can I book a stay?

  Owners can book their home from 2 days to 24 months in advance of arrival. For example, if today is October 21, 2022, you can set dates for arrival beginning October 23, 2022, up to and including October 30, 2024.

• What if I need to cancel a stay that I've booked?

  To be courteous to the other co-owners of your home, if you cannot attend a stay, please cancel the stay as soon as possible to leave time for another owner to rebook the nights and enjoy the home.

  Stay cancelations will trigger a notification to the other co-owners, alerting them of the newly available dates. If you cancel a stay that has confirmed guests, your guests will receive a stay cancelation notification and the stay will be removed from the guest view of their Pacaso app.

• Are all stay requests accepted? How am I notified of the status of my request?

  If a date is shown as available in the calendar, you can instantly secure the stay, and you will see your booked stay dates listed in the Upcoming tab under Stays in the Pacaso app.

• What time is arrival and departure for owners?

  Standard arrival and departure is noon, but owners can request earlier arrivals and later departures. All efforts will be made to accommodate your requests if the calendar and cleaning schedules permit. You will be notified if this is possible 48 hours prior to your arrival and/or departure.

• What is the role of the Home Manager?

  Every region has a dedicated Home Manager who supports owners with scheduling, home management, special requests and any other home-related issues.

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