Buyer FAQs

Get your questions answered

• Do I really own the property?

  Yes. Owning a Pacaso is true property ownership. You purchase a share in a property-specific limited company. The home is fully managed and designed specifically for co-ownership.

• Can I finance my purchase?

  Yes. We have integrated financing available to offer our buyers. You also are welcome to use other sources of capital such as home equity financing or cash.

• What is a Prospect listing?

  A Prospect is a whole property listing that we believe will be in demand based on its price, location, style and amenities. If there's enough interest in the home from Pacaso buyers, we may purchase the property and turn it into a Pacaso.

• What is a Coming Soon listing?

  Coming Soon listings are Pacaso homes currently under contract that will be available for co-ownership soon. Some listing details may be incomplete and pricing is estimated. Once the home is ready to be sold, this listing status will change to “Available Now.”

• Does this work like a regular property transaction?

  Yes. The legal forms and completion process are similar to a standard home purchase. We partner with local estate agents and pay buyer's agent commissions.

• How do I schedule time to enjoy my property?

  You book time using the Pacaso app, powered by our SmartStay scheduling system. It’s easy to use and fair for owners, based on the number of shares you own. The system supports two types of stays: general and short-notice. General stays are scheduled 8 days to 24 months in advance, and each owner has access to a general stay that falls on a special date (e.g., public holidays and popular local events). Short-notice stays are booked 2 to 7 days in advance of arrival. See additional scheduling FAQs for more details.

• Is Pacaso a timeshare or fractional company?

  Pacaso helps people buy, own and enjoy a true property asset. Most timeshares, in contrast, sell the right to use a fixed amount of time in an apartment building or hotel shared by dozens of people. These units are often hard to sell due to a supply and demand imbalance. Pacaso brings together a small group of co-owners to purchase a share of a single property and have ongoing access. Pacaso handles all management details, provides full transparency on operating expenses, and facilitates a seamless resale on the open market at any point after 12 months of ownership.

• Is co-ownership new to the property market?

  Owning a property with others in a limited company is not a new practice. However, “DIY” limited company co-ownership is a headache to set up and a hassle to manage, especially when personal relationships are involved. Pacaso’s fully managed limited company co-ownership is a technology-enabled property ownership solution that removes the interpersonal stress and operational hassle of doing it on your own.

• Is Pacaso the same as a Tenancy in Common?

  No. Pacaso ownership is structured through a limited company. Owners purchase a share in the limited company, which holds the deed to the home. This structure provides Pacaso owners with protection, privacy and flexibility. A Tenancy in Common is a specific type of ownership format with deeded ownership for each partial individual owner.

• What monthly costs will I have to pay as a Pacaso owner?

  Home operating costs, such as property management, maintenance, taxes and repairs, are passed along directly to owners transparently with no markup. Costs are shared pro rata. Owners pay an additional €199 monthly fee which covers limited company oversight, ongoing owner support, and the technology that enhances your owner experience.

• Apart from the Pacaso app, what services does Pacaso provide after the sale is closed?

  Pacaso manages all aspects of homeownership, including: direct property management, or choosing and overseeing the property management company in select markets; maintaining the limited company and resolving any disputes between owners or the municipality; continually innovating and improving the Pacaso app and other digital technology to help homeowners schedule more efficiently; and providing partnership tax forms and handling property tax payments.

• Can owners rent out their time on Airbnb or similar sites?

  No, owners are not permitted to rent out or sell time on holiday rental sites or other public rental listing services. All guests must be registered and have the Pacaso app on their phone to access the home.

• Does Pacaso manage each home directly?

  Yes. We manage the limited company and the property, and in select markets we engage local third-party property managers on behalf of the owners. When working with trusted partners, we’ve established a technology-enabled feedback loop between owners and property managers to ensure streamlined communication and excellent quality of service.

• Will I get to meet the other owners?

  To ensure privacy for owners and their families, we keep all owner information confidential and do not facilitate meetups. Our owners have also given feedback that not knowing other owners makes for a more seamless and hassle-free experience.

• Do I need an agent to buy a Pacaso?

  An outside agent is not required to purchase a Pacaso. We will be happy to assist you through the purchase process if you don't have an agent. If you do have a real estate agent, feel free to let us know as you start the purchase process.

• Who furnishes the home?

  As a service to owners, Pacaso works with professional interior designers who decorate and furnish the home to suit its unique style and location. Our goal? To create luxurious surroundings for effortless living. We think you’ll love the modern finishes, smart tech and beautiful décor. Each home is meticulously well-appointed with everything you need to cook, relax and play, so you can just show up and enjoy your time.

• What if one of my co-owners misses a payment, or gets behind on their bills?

  Don’t worry — you are protected. As the manager of your home’s limited company, Pacaso will assume financial responsibility if an owner defaults on payments. This is one of the benefits of our ownership programme.

• Can I split the cost of a share with a friend/someone other than a spouse?

  Yes, with Pacaso’s “Own with a friend” program, you and a friend can buy a Pacaso share together and save up to 50% on the total cost of ownership. You can split your purchase price, down payment and monthly operating expenses in half, and divide or share the time with your friend and make full use of the 6-7 annual stays that come with your share on average. Your allotment of usage/Stays in the home will be up to both co-owners to determine. It does not have to be equally split as long as both parties are in agreement. Pacaso will not monitor how you divide your time. And, you’ll get full personal use of the Pacaso app with your friend, including scheduling, support and more.

• What if another owner damages the home?

  We find that owners exhibit true pride of ownership and typically leave their home in excellent condition. To ensure a quality experience for every owner, homes are inspected after each visit. Any damages beyond regular wear and tear are charged to the owner who was using the home at the time.

• What if I want to sell my ownership interest in the home?

  If the other shares in your home are fully sold, you can sell your ownership at any time — plus, you set the sale price. We have an active network of interested buyers, and the home will also be listed on Pacaso and other websites, and promoted across our marketing channels.

• Does my share increase in value if the home appreciates in value?

  Yes, as a true owner, any equity gains realised are yours.

• Can I keep personal items at my home?

  Yes. Each owner has designated storage space for personal items.

• Can I bring pets to the home?

  Yes. Owners may bring up to two dogs to their home, with some restrictions.

• What Pacaso policies must owners adhere to?

  All Pacaso owners must adhere to our owner Code of Conduct. For example, Pacaso owners are prohibited from renting out their homes or hosting events that would be disruptive to the neighbourhood.

• Who will be responsible for lawn and home maintenance?

  Pacaso manages these details, including landscaping, tree trimming, gutter cleaning and pool maintenance, through locally hired professionals.

See all FAQs